SHIPPING POLICY
Pricing
- FREE EXPEDITED shipping on all orders over $250
- $18 flat rate EXPEDITED shipping on all orders under $250
- $12 flat rate upgrade to EXPRESS shipping for all orders
- $27 flat rate EXPRESS shipping on all orders under $250
*Expedited
- Local – 1 business day
- Regional – Up to 3 business days
- National – Up to 8 business days (remote rural and northern locations may take longer)
*Express
- Local – 1day
- Regional – 1 business day
- National – 2 business days (remote rural and northern locations may take longer)
Packaging
- All packages will come in discreet packaging.
- No branding or information about the contents will be visible on the packaging.
- Wrapped in a plastic tear proof bag with environmentally friendly packing peanuts to ensure your products arrive safely.
Locations
- Canada wide shipping available.
- We do not ship internationally – sorry!
Tracking
- Once a shipping label is created you will receive a tracking number (Please make sure to check your spam/junk folder if you have not received a tracking number in your inbox).
- If you do not get your package two days after the expected arrival date, contact us and we will file a trace with Canada Post.
- If a trace is filed, Canada Post will conduct an investigation which can take up to 2-weeks to complete.
- Once the package is located you should receive it a few days later.
- If Canada Post is unable to locate your package we will send you a one-time replacement on that order, free of charge!
Disclaimer
- Shipping delays due to mail delivery interruptions are out of our control and will be assessed case by case.
- The delivery days listed for Expedited and Express shipping are guidelines provided by Canada Post and are not guaranteed by Hush.
- Expect possible shipping delays during busy online retail times (ie: Black Friday & Boxing Day etc).
- If the shipping information provided by the customer is inaccurate and results in a package being returned, the customer is responsible for covering the cost of re-shipping ($18).
